Frequently Asked Questions
Orders, Returns & Exchanges
How to place an order
1- Select items on the website then add them to your shopping cart
2- View your cart to confirm
3- Enter your delivery address
4- Choose your payment method, then enter your bank details and confirm. Once your order has been confirmed, you will be redirected to a screen informing that your order has been placed. A few minutes later, you will receive a confirmation email with your order number.
How to use a promo code/ eGift card
To use a promotional code, simply enter it into the "promotional code" field located on the shopping cart page.
Once the code has been confirmed, the offer will be applied automatically.
If your promotional code does not work, a message will be displayed to tell you that the code is not valid. Please contact our Customer Services team via the contact form or by email at shop.thesundaycollective@gmail.com
Please note that promotional codes can only be used once.
Offer a gift card
Treat your loved ones with a gift card so they can choose their favorite F1 inspired piece.
Our gift cards can be purchased online here. You can write a personal message on the card. They can be used once and are valid for 1 year. There’s no minimum amount and you can put the exact amount you wish.
Exchanging my order
We cannot process any exchanges via our website. Any returns made within the legal period of 14 days will be refunded. We invite you to then place a new order.
Exchanges will only be accepted if the item is returned in its original condition, unworn, unwashed, unaltered.
Modify or Cancel my order
If you need to modify your order or cancel it please contact us directly in the form here or by email at
How to return my order
Returns are possible with all products within 14 days of receipt. Register your return by sending an email to shop.thesundaycollective@gmail.com and mention your name, order date, order number, product and preferably (not required) the reason for return. You can then return the product (at your own expense) to the address that we will indicate you. You will be refunded on your payment method within 30 days after we received the package (we will not refund the original shipping fees).
Payment methods
Payment for your order is made directly online via credit/debit card (Visa, MasterCard, American Express, Maestro) or PayPal.
After your payment has been confirmed by our payment service provider, your bank account or PayPal will be charged the total amount of your order.
You cannot pay for your order in instalments.
Please be assured that all your transactions are secure and comply with current legislation: they are conducted within a strict framework of confidentiality and data encryption by our payment service provider.
We do not have access at any time to your personal data concerning your payment methods, namely your bank card, and we do not store this information on our servers.
How much is delivery ?
You can see all the shipping methods, cost and timings in the checkout, you just need to enter your country first.
Delivery
When will I receive my order?
You can see all the shipping methods, cost and timings in the checkout, you just need to enter your country first.
If your order is late or missing, please contact us:
- via the contact form available here by email at shop.thesundaycollective@gmail.com
Where do we ship? What about international shipping?
We ship world-wide. You can see all the shipping methods, cost and timings in the checkout, you just need to enter your country first.
Sizing
All of the items are unisex and have different fit (oversize or fitted) so please check the sizing guide on each product page in order to get the best size you need.
Quality & sourcing
When we buy an fashion item we want them to last a long time. Sunday Collective works only with high quality materials made to last. Each items is each from organic cotton or recycled materials. You can learn more about the materials under each product.
All of our T-shirts and sweaters come from a supplier named Stanley Stella, a company that respects the environment but also the people they work with. You can learn more about them here. All of the printing or embroidery is done in a Paris atelier where the employees are treated and paid fairly.
Environment commitment
Every item is made to order in order to avoid left-over stock if some items don't sell. They were produced just for you. Since each item is made to order, we have slow production cycle. We produce the items every 2 weeks and we ship them right after.
All of your orders are shipped in recycled cardboard boxes that you can reuse or recycle.